How to improve patient experience and outcomes by leveraging EMRs in your Call Centers

April 23, 2020 | 1 pm to 2 pm EDT

Sponsored by
Persistent Systems


Webinar Description:

Providers, Payers and Pharma companies all share a common goal to deliver more efficient patient engagement that leads to better outcomes. In this webinar, You’ll learn from industry leaders how they have leveraged a digital mosaic of technologies, including Salesforce Health Could, Marketing Cloud, EMR integrations and Patient Engagement Accelerators to better serve and care for their patients.

A Pediatric hospital in the Midwest was facing a multitude of challenges in implementing their patient engagement strategy. Learn how this leading hospital overcame these challenges and achieved their target business outcomes in Physician Relationship management, Call center, and Nurse Triage setup.

Learning Objectives:

  • Understanding the unique complexities of operating a Hospital Call Center.
  • Common challenges faced in integrating Salesforce with EMR and how these were resolved?
  • What outcomes and benefits were achieved?
  • How to navigate the mosaic of Salesforce applications and other technologies to achieve this?
  • Demonstration of Persistent’s Patient Engagement Accelerator


Yashraj BhawsarYashraj Bhawsar

Associate Vice President

Persistent Systems

Yashraj Bhawsar leads the Healthcare Solutions team in Persistent’s Salesforce practice. He has been associated with health cloud since its early product inception days and has also a part of health cloud implementations in early adopter providers in New York area. He is been associated with Persistent for almost two decades and is based in Persistent’s NJ office.

Patrick KokorudaPatrick Kokoruda, MHA

AVP Contact Center

Geisinger Health

Patrick is the Associate Vice President-Contact Center for Geisinger Health System. Patrick leads the multi-site Contact Center operations with over 350 employees, supporting over 6,000,000 member contacts annually. Before joining Geisinger, Patrick held leadership positions at Childrens Mercy Hospital in Kansas City. Patrick led the Contact Center operations and digital strategy efforts to enhance and modernize the patient and provider experience.

Cost: No cost!